Accessibility Statement for Bills Garden

We at Bills Garden are committed to ensuring that our gardens, pathways and event spaces in the Bills Garden area are welcoming and usable by everyone. This accessibility statement explains how we approach digital and physical accessibility across the Bills Garden site and the measures we take to meet recognised standards. Our aim is to offer an inclusive experience, guided by the principle that access is a right, not a privilege.

Our approach covers both online and on-site elements. In the garden grounds and surrounding Bills Garden venue we prioritise clear signage, level pathways, dedicated accessible seating and step-free routes where possible. For the digital environment we follow the WCAG 2.1 AA guidelines to make content perceivable, operable, understandable and robust. We actively work to make navigation straightforward for all users, including those using assistive technologies.

Key accessibility features in the Bills Garden area include:

• Screen-reader support: semantic markup and ARIA where necessary to aid screen-reader users.
• Keyboard navigation: full support for keyboard-only interaction across online booking and information pages.
• High contrast and resizable text: colour choices and scalable layouts to assist low-vision visitors.

We test our public-facing systems using a combination of automated tools and manual checks with assistive technologies. Regular audits focus on WCAG 2.1 AA conformance, with particular attention to common barriers such as missing alt text, insufficient link descriptions, and form accessibility. Where issues are identified, we prioritise fixes and track progress so the Bills Garden site improves continuously.

How we support assistive technologies

We build pages with clear headings, skip links, and logical tab order so that screen-reader users and keyboard navigators can move through content efficiently. Images in our digital materials include descriptive alt text and decorative images are marked appropriately. We provide captions and transcripts for multimedia where possible, and strive to make interactive features operable without a mouse. Our staff are trained to offer on-site assistance when needed, and to describe routes and features to visitors with vision impairment.

If you need adjustments while visiting the Bills Garden gardens or using digital services, please reach out via the contact channels provided by the venue or speak to staff at the Bills Garden reception. We can arrange reasonable adjustments such as reserved accessible seating, alternative formats of printed material, guided assistance on arrival, or help with booking. Requests for accessibility support are handled respectfully and promptly, and we consider each request individually to find the best solution.

We continue to refine our accessibility practices and welcome observations that help us improve. While we aim for full WCAG 2.1 AA compliance across the Bills Garden site, occasional gaps may occur; when they do, we prioritise remedial actions. Our commitment includes staff training, scheduled audits, and iterative improvements to both physical access in the Bills Garden area and digital accessibility on our information platforms.

Additional details: our design choices emphasise legibility, consistent navigation, and clear forms. We test keyboard-only workflows for ticketing and event information and verify that interactive controls are labeled and reachable. Use of semantic HTML and ARIA roles improves compatibility with assistive technologies and helps maintain robust, accessible interfaces.

For more information about accessibility at Bills Garden and to submit a request for specific assistance, please consult the venue’s contact options or ask staff on arrival. We will respond to accessibility requests and work with visitors to provide appropriate support. Thank you for helping us make the Bills Garden area more accessible for everyone.